Returns & Exchanges
At Tricoci Salon & Spa, we want you to be completely satisfied with your beauty purchase; if you are not, you may return products within 30 days of purchase for a full refund or exchange. Please note that gift cards and services are non-refundable, and items must be in their original packaging.
Verify Eligibility
Ensure your item is in its original, unopened packaging and was purchased within the last 30 days to qualify for a return.
Initiate Your Request
Contact our guest service team via email or visit any Tricoci Salon & Spa location with your original receipt or order confirmation.
Pack and Ship
If returning by mail, securely pack the items and include your order number; we recommend using a trackable shipping method to ensure safe delivery.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing